Privacy Policy

Privacy Policy

Effective Date: [September 13, 2025]

1) Scope

This policy explains how Sweet Sign collects, uses, and protects personal information in the course of marketing, quoting, order fulfillment, and customer support—online and offline, including email and SMS communications.

2) Information We Collect

Contact Details: name, company, email, phone, mailing/installation address.

Order & Project Data: specs, drawings, approvals, invoices, payment confirmations (we do not store full payment card numbers).

Communications: emails, SMS, and form submissions related to quotes, orders, and support.

Website Interactions: basic analytics (e.g., pages visited, referrers, device/browser data). We do not knowingly collect sensitive personal information.

3) How We Use Information

Provide quotes, process orders, schedule/perform installation, and deliver customer support.

Send order status updates and service-related messages via email and SMS.

Send marketing emails/SMS about products or promotions (opt-out anytime).

Improve our website, operations, and customer experience.

Comply with legal obligations and prevent fraud.

4) Sharing of Information

No sale of personal information: We do not sell, rent, or trade your personal data.

Service Providers: We share data only with trusted vendors (e.g., shippers, installers, payment processors, email/SMS providers) strictly to perform business functions under confidentiality obligations.

Legal/Compliance: We may disclose information if required by law or to protect rights, safety, and property.

5) Email & SMS Communications

Consent: By providing your email/phone, you consent to receive order-related messages and, if opted-in, marketing.

Opt-Out:

Email: use the unsubscribe link in any marketing email.

SMS: reply STOP to stop marketing or non-essential messages. (Carrier rates may apply.)

Order-Critical Messages: Certain transactional updates (e.g., installation scheduling, delivery issues) may still be sent as they are necessary to complete your order.

6) Cookies & Analytics

We may use essential cookies for site functionality and limited analytics to understand site performance. You can adjust browser settings to manage cookies, though some features may not work without them.

7) Data Security & Retention

We use reasonable administrative, technical, and physical safeguards. No method is 100% secure. We retain data only as long as needed for business, legal, or accounting purposes.

8) Your Choices & Rights

Access, correct, or request deletion of your personal information (subject to legal/contractual limits).

Opt out of marketing at any time (email unsubscribe / SMS STOP).
Contact us at team@sweetsign.com
or +1 732 521 9300 for requests.

9) Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect data from minors.

10) International Visitors

If you access our site from outside the U.S., you consent to processing in the U.S., where data laws may differ.

11) Updates

We may update this Policy. The “Last updated” date reflects the latest revision. Continued use of our services after changes become effective indicates acceptance.